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Terms and conditions

1. mugs4u.co.uk Our Terms And ConditionsThese Terms and Conditions explain your rights and obligations. Please read them carefully. You may have other rights granted by law and these Terms and Conditions will not affect those except if the two are inconsistent. If this is the case then these Terms and Conditions will override any other rights that you may have, unless this is not permitted by law.2. mugs4u.co.uk Our Contact Details2.1 mugs4u.co.uk is a trading style of SWR Ceramics, a company registered in England under Company Number 1225574 . The registered office is Walker & Co, 15 Belgrave Crescent, Scarborough, YO11 1UB. Our trading address is 54a Hoxton Road, Scarborough, YO12 7ST. All correspondence should be addressed to the trading address.2.2 If you have any complaints about our service or goods you purchase from us please contact sales@mugs4u.co.uk or write to Customer Services at the address above.2.3 When you visit this site or send emails to us you are communicating with us electronically. We will communicate with you by email or by posting notices on the site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.3. Purchasing from mugs4u.co.uk3.1 The personal details you provide must be complete and correct.3.2 By submitting your order you are offering to buy the goods at the price set out in the order and allowing us to use your personal details for the purposes of supplying goods, including passing your details on to couriers and other subcontractors as required for the effective fulfilment of your order.3.3 By submitting images and/or logos to us you acknowledge that you have the right to reproduce them and you agree to personally indemnify mugs4u.co.uk against any claim brought under copyright laws or any claim for infringement of Intellectual Property Rights.3.4 Unless you advise us to the contrary at the time of order, by submitting images to us you are agreeing to our holding copies of the images on our server for a period of 90 days from receipt of your order. In the case of a company or corporation, we will archive and store artwork and layouts against the possibility of re-orders unless specifically requested not to do so.3.5 We are not obliged to supply the goods to you until we have confirmed that we have both accepted your order and that it has been shipped. No contract will exist between you and mugs4u.co.uk until we have dispatched the goods.3.6 All goods remain the property of mugs4u.co.uk until we receive payment in full.3.7 If you discover you have made a mistake with your order please contact sales@mugs4u.co.uk immediately. Please do this before we confirm your order as we are unable to rectify mistakes after this time.4. Pricing, Payment and Taxes4.1 We check our prices regularly. However, if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed. If you confirm that you do wish to proceed then please remember that we will remain under no obligation to supply the goods until we have confirmed that we both have accepted your order and that it has been shipped. No contract will exist until we have confirmed this.4.2 All payments must be made in UK Sterling (GBP) and must be made at the time of placing the order by PayPal, by cheque or by bank transfer. 4.3 All prices shown on the payment buttons on the website include VAT at the prevailing rate. On quantity orders made directly with mugs4u.co.uk the amount of VAT charged will be itemised on the order quotation 4.4 When items are ordered for delivery outside the UK the order may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Such additional charges for customs clearance or otherwise must be borne by you. Customs duties vary from country to country. For further information please contact your local customs office.5. Availability and Delivery5.1 If we find the availability of an item has changed when we receive your order we will inform you by email of any items within your order that are unavailable.5.2 We aim to deliver goods to you within the time indicated by us in our acceptance but we cannot give an exact delivery date. If we have not delivered the goods within 30 days of the date given in our acceptance then you may cancel the contract and we will refund any money paid by you.6. Damaged or Defective GoodsWe warrant that the goods that you order from our website will be delivered in good condition and will be free of defects. It is your responsibility to inspect the goods for defects and damage as soon as you receive them; if you find a defect or damage you must tell us immediately upon receipt. We will not entertain claims for damages where the claim is not made within 24 hours of receipt of the goods.7. RefundsDue to the bespoke nature of many of our products, no refund is available on goods produced specifically for a customer.8. Other Information of Which You Need To Be Aware8.1 We may not necessarily keep a copy of these Terms and Conditions and your order. We advise you to print a copy of them for your information in the future.8.2 We reserve the right to amend our website, policies, and these terms and conditions at any time. Save where any change to any policy, or, these terms and conditions is required to be made by law (in which case it may apply to previous orders), you will be subject to the policies and terms and conditions in force at the time you order goods from us. If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.8.3 We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.8.4 Our responsibility to you for any losses suffered as a result of a breach by us of these conditions in relation to an order placed will be limited to the amount already paid by you for the order in question.8.5 English law shall govern any contract between us. All dealings, correspondence and contact between us shall be made or conducted in the English language.

Terms and Conditions

Mugs u


the home of

Simply Ceramics

SWR CeramicsThe Kilns, 54a Hoxton Road, Scarborough YO12 7ST

TEL:01723 351718MOB: 07710819870E-MAIL: stuart@mugs4u.co.uk

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